We use the vendor sample of the paint color and mock-ups to limit variations, but colors sent via the computer may appear different from screen to screen.
Always go by our stains and colors list. Photos from instagram, some of the listings and other social media are sometimes filtered by the photographer.
You can always message us if you have any questions.
Our products are made of wood, therefore, there may be knots and variations more noticeable than others. This is the beauty of natural products such as wood.
Please be aware. We reach out to the customer to confirm finalized choices and get approval on the order. If we hear no response after several times we’ll provide a digital gift card so you can come back and complete your order when you are ready.
Make sure to check your mock up prior confirming your order. If you don’t approve your order it will cause delays. It’s responsibility of the customer to ensure the mock up is correct. Since this is personalized work once your order is approved it gets immediate cut. We don’t offer redos or refunds on approved orders.
In very rare cases, packages can get damaged in transit. In order for us to look into a damaged order you must provide all of the following. Please make sure to keep the entire box, bubble wrap, wrapping paper since I will need to file a claim on your behalf with the carrier. Take photos of the damage and also photos of the packaging including the bubble wrap, box, and wrapping paper so we can file a claim for you. We CANNOT process a damaged item claim without all of the above information. Keep in mind, knots in the wood face are not considered damage.
When you select the design you like to purchase, make sure to enter under the first name and middle name fields your kiddo's names. The initial cost in the listing will be either for only for the base or the base with the design as shown in the listing photo. Each letter is an additional $4. When you enter the names make sure to refresh the listing so it counts the final cost with the names added. You should see the additional cost on the bottom right on the page.
You will see your final cost during checkout. Do not hit the back arrow if you do it will remove the letter count but the information in the fields will remain. This is due to javascript. Since these are personalized signs is the only way to use to charge your letters. If you hit the back arrow and remove the charges on the letters we will bill you the letters separate.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
