Shop Policies

Shipping

Estimated Processing Time
For orders placed on May 20th and after our processing time will change to 3-4 weeks.
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated Shipping Times
North America: 3-7 business days
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 2-3 weeks
Asia Pacific: 2-3 weeks
Latin America and the Caribbean: 2-3 weeks

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

If your package if delayed for any reason we can assist by contacting the carrier to provide an update on the package. Shipping times are estimated not guaranteed.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

Returns & exchanges

I don't accept cancellations
But please contact me if you have any problems with your order.
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
If you have buyer's remorse, since we don't accept cancellations we can offer shop credit for the dollar amount purchased.

Stains and Colors

Our products are made of wood, therefore, stains may absorb more or less depending on the grain pattern, part of the tree, etc which can make your sign darker or lighter than what is pictured on our site. We do follow the vendor's recommendations for staining, so that our product is as consistent as it can be, but natural variations do occur.
We use the vendor sample of the paint color and mock-ups to limit variations, but  colors sent via the computer may appear different from screen to screen. 
Always go by our stains and colors list. Photos from instagram, some of the listings and other social media are sometimes filtered by the photographer.
You can always message us if you have any questions.

Wood Variation

Our products are made of wood, therefore, there may be knots and variations more noticeable than others. This is the beauty of natural products such as wood.

Proofs / Mock-Ups

Please be aware. We reach out to the customer at least twice to confirm finalized choices. If we hear no response, we proceed with the original mock-up sent to the provided order email.
Make sure to check your mock up prior confirming your order. It’s responsibility of the customer to ensure the mock up is correct. Since this is personalized work once your order is approved it gets immediate cut. We don’t offer redos or refunds on approved orders.

Privacy policy

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

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