FAQ

Q: How do I access the Design Builder?
Access to our Design Builder is directly tied to order number. Don’t know the fonts, stain or colors yet? No problem. All you need to order is Size, Shape and the baby’s names. Leave fonts, colors, and stains as default and we will use your Design Builder file to cut. If you add embellishments like flowers or mountains later, we can bill you for these Add-Ons. Upon purchase, use your Order Number and email to access our viewer. NOTE: Access is for 30 days.

Q: Do I get a confirmation email from the Design Builder when I submit?
YES! You will get an email confirmation from Wordpress.com when submitting correctly. Please also choose "Export" to download a .PDF copy for yourself. If you are a MAC user, choose "Export" and attach your design in an email with your order number.

Q: How do I know the cost on my order?
When you select the design you like to purchase, make sure to enter under the first name and middle name fields your kiddo's names. The initial cost in the listing will be either for only for the base or the base with the design as shown in the listing photo. Each letter is an additional $4. When you enter the names make sure to refresh the listing so it counts the final cost with the names added. You should see the additional cost on the bottom right on the page.
Please make sure to refresh your page prior going into the checkout so the letters get priced out otherwise we will bill you the letters separate.

Q: I don't want to design myself with the Design Builder. Do you offer mock-ups before cutting?
Absolutely! We provide full color mock-ups within 3 business days if you choose not to use our Design Builder software. Timing is everything! Each round of mock-up revisions delays your order so let's try to get it right the first time. Be as descriptive as possible when ordering. Check your email folders! If we do not hear back from you after our initial mock-up, we assume its approved to cut!

Q: I'm due soon, can I rush my order?
Yes! We can shorten the processing time to 1 - 2 weeks with the purchase of the Rush My Order found under "Add-Ons". Shipping time (typically one week) remains the same unless you request and pay for faster shipping than USPS Priority Mail which is our standard. Make sure and triple check your mock up prior confirming once your order is approved it gets immediate cut. We don’t offer redos or refunds on approved orders.

Q: I can't find what I'm looking for. Do you create custom designs?
Yes! We are constantly creating new lines, but if you have an idea we don't yet offer, we absolutely can try to create your vision. Our Design Fee is 30.00 USD. Please allow for an extra two week delay beyond our 3-4 week processing time. 

Q: Do you create only nursery decor, or can you do business logos, wedding signage and custom quotes?
Yes! We create custom business signage all of the time. We love creating specialized wedding signs. Of course we can create general quote cut outs for your home decor needs. Contact us for details.

Q: Do you offer gift cards?
Yes! https://thepolymathmom.com/collections/digital-downloads/products/gift-card. We offer gift cards from $25.00 all the way up to $200.00.

Q: I received my sign, how do I install the included sawtooth hanger kit?
Please refer to our video (https://vimeo.com/344391168).  Find the center point of your sign. Use a pencil to draw a line 1/3 of the way down from the top. This is where you can hand screw the saw-tooth hanger. It will not puncture the sign if using the custom washers with the screws. Do not pre-drill and do not use an electric screwdriver.

Q: I received my sign, and there is some damage what do I do?
In very rare cases, packages can get damaged in transit. Please make sure to keep the entire box, bubble wrap, wrapping paper since I will need to file a claim on your behalf with the carrier. Take photos of the damage and also photos of the packaging including the bubble wrap, box, and wrapping paper so we can file a claim for you. Keep in mind, knots in the wood face are not considered damage.

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